Febriani Rossa Tea

Assistant Vice President of Contact Channel Management

PT Bumi Serpong Damai, Tbk (Sinarmas Land)

Duc Anh

Head of Experience Management, Top 8 CX Leaders & Influencers 2026

MSB

Erwin Peter

VP

Prudential

John Epok Pascual

Head of System & Tools and Training and Quality Assurance

Circles.Life

Gigi Low

Director, Customer Experience

NTUC CLUB

Catherine Santamaria

Chief Customer and Marketing Officer

Bank of the Philippine Islands (BPI)

Lolitta Suffian

SVP CX

Bank Simpanan Nasional

Helen Ng

Chief Executive Officer

General Storage Company (Lock+Store)

Emily Tan

Head of SEA CRC

Nestle Nespresso

Katja Forbes

Executive Director, Head of Client Experience, CIB DCDA

Standard Chartered Bank

Nikolaus Ong

Chief Operations Officer (COMO Group)

Comoclub

Caroline Leong

Chief Customer Officer

TEEG

Damien Cummings

Chief of AI Strategy & Organisational Transformation

NUS-ISS

Kelly Yoong

CDO & Director

Sentosa Development Corp

Babul Balakrishnan

Senior VP, Customer Experience (Cx)

Thunes

Emma Cabochan

Senior Vice President of Legal Services and Head of Data Privacy

Asia United Bank

Riana Ramahandridona

Vice President and General Manager of Global Customer Success

Circles

Eduardo Imperial

Head Customer Success Management APACME

Vodafone Business

Felicia Cao

Head of APAC Contact Centre Operations

LEGO Singapore Pte Ltd

Xavier Chia

Head of Customer Service

Pacific International Lines

Yash Sheth

Head of Customer Lifecycle Strategy GoFood

Gojek

Ricardo Ramires

Head of Customer Services Asia-Pacific, Diagnostics, Siemens Healthineers

Siemens Healthineers

Roxanne Lim

CRM and Customer Loyalty Manager

Metro Singapore

Ben Wu

Global Customer Engagement Lead

Nestlé

Kirk Chua

Customer Service Lead, Associate General Manager, Airport Operations Services

Changi Airport Group

Ng Yan Chao

IBG Group Head Customer Experience

DBS Bank

Aleksei Shuravin

Head of Customer Service

Salmon Group

Melody Lim

Head of Customer Experience

Aboitiz Power

Irene Lim

Assistant Vice President of Customer Relations

The Ascott Limited

Abdul Hadi bin Hashim

Lead Customer Acquisition & Relationship Management

Tenaga Nasional Berhad

Chanelle Wang

Head of Experiential Marketing, East Asia

Schneider Electric

Simon Goh

Head Group Digital Experience

Great Eastern Life Assurance Co Ltd

Michael Dela Cruz

Sr. Director CX Strategy & Innovation

e& UAE

Rahm Rajaram

Vice President Operations

ShopBack

Andrew Spark

Director, Field Architecture - APJ

Liveperson

Harry Yu

CEO

LEVEL3 AI

Nicholas Kontopoulos

Vice President of Marketing, Asia Pacific & Japan

Twilio

Alyona Medelyan

Co-Founder and Chief Executive Officer

Thematic

Philip Joseph

Senior Vice President - Group Customer Experience

Indosat Ooredoo Hutchison

Fatimah Hussein

Head of Department

RHB

Rajesh Grover

Group Vice President of Artificial Intelligence, Digital and Omnichannel

Kanmo Group

Cindy Tan

Head, Digital Channels Experience

Singtel

Hui Hwa Koh-Minjoot

Vice President & Head, Allied Health, Patient Experience

IHH Healthcare Singapore

Imran Khan

Regional Insights & Analytics Lead | AMEA Snacks

Mars Snacking

Harriet Wakelam

Executive Director & Head of Group Design

DBS BANK

Dr Angel Lo

Director of Marketing Communications APAC

Olympus APAC

Dr. Bishoy Sawiris

Chief Data Officer

GB Corp

Vivian Miao

Organizational Development Director - Global Customer Support Center

Trip.com

Sebastien Boisseau

Head of Digital Customer Engagement - Data & Analytics

Menarini Asia-Pacific

Ananditha Mayasari

Assistant Vice President and Head of Marketing

Kopi Kenangan

Antoine Nazaret

Associated Vice President Digital Marketing & Growth

NBA

Adelise Ashdown

Regional Global Head of Marketing, Brand & Client Experience Lead (APAC)

Jones Lang LaSalle

Jamie Say

Head of Marketing

Ego

Wanda Pascua

Head of Marketing

Tonik

Razvan Paraschiv

Head of Marketing Systems & Operations

Airwallex

Sok Hoon Koo

Director of Marketing

Shangri La Hotel Singapore

Shalini Seneviratne

Marketing Director of Baby and Child Care

Kimberly-Clark

Iain Twine

Chief Marketing & Communications Officer

DALI Everyday Grocery

Julien Dahmoun

Head of Digital Marketing

Starhub

David Chung

General Manager – Marketing and Customer Relationship

Trans Eurokars Pte Ltd (Mazda)

Benjamin Choo

Head of Channel Marketing

Moomoo SG

Anurag Bhargava

Area Marketing Director for Asia Pacific, Core Diagnostics

Abbott Laboratories

Sambashiva Srisailapathy

Regional Head Enterprise Portfolio FMCG

Grab

Seong Yee Teoh

Head of CRM and Digital Marketing

Stashaway

Aseem Puri

CEO Beauty Well Being Greater Asia & Unilever Thailand

Unilever International

Jaslyin Qiyu

Chief Marketing Officer & Head of Customer Experience

Cigna Healthcare

Mason Tay

Director, Global Markets Growth

TripAdvisor

Esther Tan

Global Director of Marketing and E-Commerce

Plaza Premium Group

Andrew Hill

Snr Dir Digital

Coca-Cola

Nadiya Omar

Brand Ambassador

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